Frequently Asked Questions
Everything you need to know about your Box Menswear experience.
How long does shipping take for my order?
We offer worldwide shipping. Domestic orders typically arrive within 2-4 business days, while international shipping can take 7-14 business days depending on your location and selected shipping method.
What is your return and exchange policy?
Due to the intimate nature of our products, we can only accept returns or exchanges on items that are unworn, in their original packaging, and with all tags attached. You have 30 days from the date of delivery to initiate a return.
How do I ensure I choose the right size?
We provide a comprehensive size guide on every product page. Our underwear and apparel are designed for a snug, athletic fit; if you prefer a looser feel, we recommend sizing up.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in supported regions.
Is your packaging discreet?
Yes, we value your privacy. All orders are shipped in plain, unbranded external packaging that does not disclose the contents of the package.
How should I care for my Box Menswear products?
To maintain the quality and elasticity of the fabric, we recommend machine washing on a cold, gentle cycle and air drying. Avoid using bleach or ironing the elastic waistbands.